Termination & Refund

1. Payment

• For room rental: placement fee, guarantee rental payment, keys deposit and payment processing
• For settlement services: services charge that you ordered

2. Termination

Room Rental

• Tenant and landlord can agree to end tenancy at any time earlier than the tenancy end date with a Mutual Agreement in writing. All unused funds are held in Keywacanada’s trust account shall be returned (less applicable processing fee) to the tenant in accordance with the terms and conditions of the Mutual Agreement.
• If the tenant breaks the lease without a Mutual Agreement, they may be responsible for: loss of rent, re-renting costs, liquidated damages. All unused funds are held in Keywacanada’s trust account shall be returned (less applicable processing fee) to the tenant after deduction of aforementioned costs.
• If the landlord terminates the Rental Agreement prior to move-in date, Keywacanada placement fee paid could be turned in to store credit which is redeemable on Keywacanada services upon request of the renter, and all unused funds are held in Keywacanada’s trust account shall be returned (less applicable processing fee) to the tenant.
• If the landlord breaks the lease without a Mutual Agreement, the tenant may be entitled to several remedies, including compensation for moving costs, inconvenience, rent refund, and claims for compensation. All unused funds are held in Keywacanada’s trust account shall be returned (less applicable processing fee) to the tenant.

Settlement Services

• If a service requester cancels the service 48 hours prior to the time of service, all unused funds are held in Keywacanada’s trust account shall be returned (less applicable processing fee) to the service requester.
• There is no refund in any other circumstances.

3. Canada Visa Refusal

We encourage you to have your Canada Visa approved and available before entering into any agreement. Canada Visa refusal is NOT a valid reason for termination and refund.

4. Force Majeure

Any event or circumstance beyond control shall be regarded as Force Majeure but not restricted to fire, wind, flood, earthquake, explosion, rebellion, epidemic, quarantine and segregation. In case either party that encounters Force Majeure fails to fulfill the obligation under the contract, the other party should extend the performance time by period equal to the time that Force Majeure will last.

If the Force Majeure last over 3 months, the two parties of the contract should settle the case of continuing the contract by friendly negotiation as soon as possible.